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>privacy
statement and store policies
Privacy Statement & Store Policies
Returns Policy
Under the Trade
Practices Act 1974 you may seek a refund if goods:
· Are or
become faulty through no fault of your own
· Are not fit
for a stated purpose or a purpose you made known to our sales staff
· Don’t match
our description or sample
· Have defects
that were not obvious or we did not bring to your attention.
However, the goods
must be returned within a reasonable period and you may be asked for
proof of purchase.
You may also be asked
to demonstrate that the problem with the goods is not your fault.
If you prefer an
alternative to a refund, we can arrange for goods to be exchanged or
repaired. A store credit may be offered at our discretion.
Please choose
carefully as you are not entitled to a refund if you simply change
your mind. Keep your receipt as proof of purchase.
For more information
on warranties and refunds, please contact us:
Lay Buy
1. Lay-by period is
60 days.
2 Subject to clause
3, cancellation by customer will incur the cancellation charge as
detailed in your lay-by documentation handed to you at the time of
lay-by.
3. The customer may
cancel the lay-by without incurring a cancellation charge if the
goods are delivered damaged or any other circumstance that is set
out in section 89(3) of the Fair Trading Act 1999 (as amended) (“the
Act”).
4. Lay-bys of more
than one item cannot be separated and must be paid for in full
before collection.
5. It is the
responsibility of the customer to inform Passion for Pets of any
change of address or contact details.
6. The ownership of
the lay-by goods will not pass to the customer until the total price
has been paid and the terms and conditions of the lay-by contract
have been fulfilled.
7. Instalment Details
Non-payment of any of
the instalments set out (Weekly, fortnightly, or monthly) will be a
breach of the lay-by agreement and Passion for Pets may cancel the
lay-by after giving the customer 14 days written notice of the
breach. In such case the notice will be posted to the customer’s
last known address. If customer has not made a further payment
within 14 days the customer will be deemed to have cancelled the
lay-by.
The customer will
forfeit the goods and incur the cancellation charge as set by
Passion for Pets and any remaining sum shall be reimbursed to the
customer.
8. If monies paid are
less than the cancellation charge, Passion for Pets may recover any
outstanding amount from the customer.
9. If Passion for
Pets cancels the lay-by other than for a breach of the above
conditions then all monies will be returned to the customer without
a cancellation charge being incurred.
10. The customer’s
right to cancel this lay-by and the procedure to be followed on
cancellation are set out in section 85 of the Act.
11. Privacy
The personal
information provided by you is collected for the purposes of
processing the lay-by and acts as evidence of the contractual
arrangement between Passion for Pets and yourself for this lay-by.
The personal information provided by you will not be disclosed to
any third party other than as required by law. If you do not
provide this information, Passion for Pets will not be able to enter
into the lay-by with you.
Frequent Buyer
Passion for Pets
frequent buyer plan – terms and conditions
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Purchase any 10
bags of food from your nominated Passion for Pets outlet under
the following terms and conditions and receive the 11th bag
free.
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Only applies to
brands of food whose companies have agreed to participate in the
plan.
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Only applies to
bags 2kg and over
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All bags purchased
must be of the same brand
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Free bag is to be
the equivalent of the most frequently purchased size.
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All purchases must
be from the one outlet that you have nominated.
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Your free bag is
to be collected from your nominated outlet.
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You are
responsible for notifying the Passion for Pets staff member at
point of sale that you are a member of the Passion for Pets
frequent buyer plan.
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The Passion for
Pets frequent buyer plan may be cancelled or altered at any
time.
VIP Club
Privacy
Statement
If at any time you
would like to access or change your details, or you would like more
information on our approach to privacy, please contact us:
Pricing
Availability of Stock
Passion for Pets Direct terms & conditions
Puppy and Kitten
Policy
PUPPY REFUND POLICY
All pups sold from
Passion for Pets come with a three-day cooling off period from date
of purchase as described under the Bureau of Animal Welfare code of
practice for pet stores.
This means that should
you wish to return the pet for any reason whatsoever within the
first three days from purchase, you may do so and receive a
seventy-five percent refund of your purchase price.
This refund offer does
not extend to any other goods purchased. They are covered under the
Passion for Pets refund policy.
A copy of this policy
is displayed within each store.
Unfortunately due to
the nature of live animals and diseases, Passion for Pets cannot
guarantee nor do they warrant that this puppy is free of genetic
type defects such as hip dysplasia, hernias, arthritis, OCD or the
like. We recommend you carefully research the breed of pup you
intend to purchase prior to purchase, as many of these defects are
common within specific breeds.
KITTEN REFUND
POLICY
All kittens sold from
Passion for Pets come with a three-day cooling off period from date
of purchase as described under the Bureau of Animal Welfare code of
practice for pet stores.
This means that should
you wish to return the pet for any reason whatsoever within the
first three days from purchase, you may do so and receive a
seventy-five percent refund of your purchase price.
This refund offer does
not extend to any other goods purchased. They are covered under the
Passion for Pets refund policy. A copy of this policy is displayed
within each store.
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